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Email Setup

1.Residential

1.1.Features

1.1.1.Basic Features

  • 10 GB Total Mail and File Storage
  • Up to 35 MB message size with attachments
  • IMAP, POP, SMTP, STARTTLS, Webmail
  • Email searching via full body, subject, or headers
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1.1.2.Webmail Features

  • IMAP compliant email client with folder management
  • Message preview
  • Full HTML message support
  • Richtext/HTML message Composition
  • Attachment support
  • Auto-completion (contacts and groups)‏
  • Language support: English, French, Spanish, German, Dutch, Italian, Brazilian Portuguese, Swedish, Norwegian, Danish, Greek, and Turkish
  • Identity management supporting multiple alias based HTML signatures and identities
  • Spell checking in supported languages
  • Report email as spam / not spam.
  • Accept / Block lists.
  • Drag-n-drop email and contacts.
  • vCard & CardDAV address book support
  • iCalendar & CalDAV calendar support
  • External POP accounts retrieval
  • Extensive user configuration interface settings
  • Small business tools
    • Canned responses
    • Identity management
    • Mobile sync (CardDAV & CalDAV)
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1.1.3.Spam and Virus Handling

  • Robust multi-language spam filtering engineered to run at an enterprise level performing at least as well as competitors
  • Mailshell (Spam) and ClamAV (Virus) engines
  • 98% success rate for blocking spam with less than 2% false positive rate
  • In-house 24/7 abuse team, running in-house RBL, DNSBL, sieve filter, external RBL inclusion and management, feedback loop support
  • Address book safe sender and PenPal safe sender handling features
    • As long as an address is in your address book then it’s considered a safe sender
    • Addresses sent to will be considered safe senders for six months; for the last 2000 email addresses communicated with
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1.1.4.Email Account Limits

  • SMTP rate limiting – Emails are limited to sending up to 500 messages or to 500 recipients within a 24 hour period (rolling window). Requests can be made for individual accounts to have their limit increased via our support center. The maximum number or recipients that can be allowed for a single outbound message is 1000.
  • SMTP ramp up – New accounts go through a ramp up period of 14 days, with 25 recipients or messages allowed in the first day, ramping up to 500 on the 14th day.
  • Messages marked as spam cannot be forwarded
  • Trash and Spam folder messages do not count towards an account’s quota
  • Trash and Spam folder messages are cleared after 30 days
  • The file sharing service storage limit is shared with the email account stored mail limit
  • A quota warning is issued to the account’s inbox upon reaching 90% quota usage
  • Once quota usage has reached 100%, incoming messages will be rejected
  • Address books can have a maximum of 500 contacts, but the limit may be raised via a request to our support center
  • 500 entries per Safe and Block sender list
  • Inbound and outbound maximum mime-encoded message size is 35MB (36700160 bytes)
  • File Sharing Limits:
    • Absolute limit over 24 hour sliding window is 1024 MB (1073741824 bytes) shared among all files
    • 500 downloads over 24 hour sliding window, shared amongst all files
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1.2.Email Clients

1.2.1.Apple Mail

Setting Your Outgoing (SMTP) Server Settings

Open Apple Mail
Click Mail, and select Preferences

Open the Accounts tab and select your existing account in the left panel.

At the bottom of the right panel, click the arrow to the right of “Outgoing Mail Server (SMTP)” and click “Edit SMTP Server List…” from the dropdown.

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You will be presented with the screen below.

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Click the Advanced tab and verify “Use default port (25, 465, 587)” is selected. UNCHECK the box next to “Use Secure Sockets Layer (SSL)” and then click OK.

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Setting your Incoming (POP) Server Settings

At the Accounts screen, click the Advanced tab
Set the Port field to 110 and make sure to uncheck the box labeled “Use SSL”.

Make sure “Authentication” is set to Password and close the Accounts window. Be sure to confirm that you wish to save changes.

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1.2.2.Outlook 2007

Open Outlook
Click the Tools menu, and select Account Settings.

On the E-mail tab, select your POP account and click Change.

Change the following fields:

  • Incoming Mail Server = incoming.etczone.com
  • Outgoing Mail Server (SMTP) = outgoing.etczone.com
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click the “More Settings” button

Select the Outgoing Server tab.
Verify the box next to “My outgoing server (SMTP) requires authentication” is checked and select “Used same settings as my incoming server”.

Click the Advanced tab and click the “Use Defaults” button

Verify that the settings were reset to the following:

  • Incoming Server (POP3) = 110 (This server requires an encrypted connection (SSL) should NOT be checked)
  • Outgoing Server (SMTP) = 25 (Use the following type of encrypted connection should be set to NONE)
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click OK.
Click Next, and then Finish.

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1.2.3.Outlook 2013

Open Outlook
Click the File tab, and select Account Settings.

Change the following fields:

  • Incoming Mail Server = incoming.etczone.com
  • Outgoing Mail Server (SMTP) = outgoing.etczone.com
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click the “More Settings” button

Select the Outgoing Server tab.
Verify the box next to “My outgoing server (SMTP) requires authentication” is checked and select “Used same settings as my incoming server”.

Click the Advanced tab and click the “Use Defaults” button

Verify that the settings were reset to the following:

  • Incoming Server (POP3) = 110 (This server requires an encrypted connection (SSL) should NOT be checked)
  • Outgoing Server (SMTP) = 25 (Use the following type of encrypted connection should be set to NONE)
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click OK.
Click Next, and then Finish.

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1.2.4.Outlook Express

Open Outlook Express
Click the Tools menu, and select Accounts.

Click on the Mail tab, select your POP account and click Properties

Click on the Servers tab and change the following fields:

  • Incoming mail (POP3) = incoming.etczone.com
  • Outgoing mail (SMTP) = outgoing.etczone.com

Verify “My server requires authentication” is checked.
Click the Advanced tab and click the “Use Defaults” button.

Verify that the settings were reset to the following:

  • Outgoing mail (SMTP) = 25 (This server requires a secure connection (SSL) should NOT be checked)
  • Incoming mail (POP3) = 110 (This server requires a secure connection (SSL) should NOT be checked)
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click OK.

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1.2.5.Thunderbird 3

Open Tunderbird
Click the Tools menu, and select Account Settings.

Click Server Settings in the left-hand pane.

In the Server Name filed enter incoming.etczone.com
In the Port field enter 110

Click the Outgoing Server (SMTP) in the left-hand pane.
Select your account and click “Edit”.

Enter outgoing.etczone.com in the Server Name field.
In the Port field enter 25

Under the Security and Authentication area, put a check mark in “Username and password”.

Click the Connection security dropdown and select “None”

Click OK on the SMTP Server box.

Click OK on the Account Settings box.

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1.2.6.Windows Mail

Open Windows Mail
Click the Tools menu, and select Accounts.

Click the Mail tab and select your POP account. Click Properties.

Click on the Servers tab and change the following fields:

  • Incoming mail (POP3) = incoming.etczone.com
  • Outgoing mail (SMTP) = outgoing.etczone.com

Verify the box next to “My server requires authentication” is checked.

Click the Advanced tab and click the “Use Defaults” button.

Verify that the settings were reset to the following:

  • Outgoing mail (SMTP) = 25 (This server requires a secure connection (SSL) should NOT be checked)
  • Incoming mail (POP3) = 110 (This server requires a secure connection (SSL) should NOT be checked)
  • Require logon using Secure Password Authentication (SPA) = Leave this option unchecked

Click OK.

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1.3.Mobile Devices

1.3.1.Android

The look and feel of each Android device can be different based on your software version and wireless vendor. The sample below is one version and yours may look different, but the steps should be the same or very similar.

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1.3.1.1.IMAP

Begin by navigating to settings

Select “Add account”

Choose “Other” as your email provider

Enter your full email address and password

Select IMAP4 and click “Next”

Enter the following and click “Next”:

  • IMAP4 server box: incoming.etczone.com
  • Security type: Off
  • Port: 143
  • Username: Enter your full email address (example@etczone.com)
  • Password: Enter your password

Enter the following and click “Next”:

  • SMTP server box: outgoing.etczone.com
  • Security type: Off
  • Port: 25
  • Username: Enter your full email address (example@etczone.com)
  • Password: Enter your password

Your setup is complete. Set what you want your account name to reflect and click “Done”

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1.3.1.2.POP3

Begin by navigating to settings

Select “Add account”

Choose “Other” as your email provider

Enter your full email address and password

Select POP3 and click “Next”

Enter the following and click “Next”:

  • POP3 server box: incoming.etczone.com
  • Security type: Off
  • Port: 110
  • Username: Enter your full email address (example@etczone.com)
  • Password: Enter your password

Enter the following and click “Next”:

  • SMTP server box: outgoing.etczone.com
  • Security type: Off
  • Port: 25
  • Username: Enter your full email address (example@etczone.com)
  • Password: Enter your password

Your setup is complete. Set what you want your account name to reflect and click “Done”

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1.3.2.iPhone

The look and feel of each iPhone device can be different based on your software version and wireless vendor. The sample below is one version and yours may look different, but the steps should be the same or very similar.

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1.3.2.1.IMAP

Begin by launching Settings

Select “Mail, Contacts, Calendars” from the Settings Menu

Scroll down and select “Add Account”

Scroll to the bottom and select “Other”

Select “Add Mail Account”

Complete the Name, Email, Password and Description fields and click “Next”

Configuring for IMAP

Click on “IMAP” and enter your account and domain settings:

  • Replace “username@domain.com” with your email address (example@etczone.com)
  • Incoming Mail Server = incoming.etczone.com
  • Outgoing Mail Server = outgoing.etczone.com
  • User Name = entire email address (example@etczone.com)

Click “Next” when finished

Select “Save” to finish.

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1.3.2.2.POP3

Begin by launching Settings

Select “Mail, Contacts, Calendars” from the Settings Menu

Scroll down and select “Add Account”

Scroll to the bottom and select “Other”

Select “Add Mail Account”

Complete the Name, Email, Password and Description fields and click “Next”

Configuring for POP

Click on “POP” and enter your account and domain settings:

  • Replace “username@domain.com” with your email address (example@etczone.com)
  • Incoming Mail Server = incoming.etczone.com
  • Outgoing Mail Server = outgoing.etczone.com
  • User Name = entire email address (example@etczone.com)

Click “Next” when finished

You will be returned to the Add Account option. You are ready to close settings and begin using your email.

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1.4.Webmail Instructions

1.4.1.Composing a new message

1. Click Mail, and then click Compose.

2. In the To field, enter the email addresses to which you want to send the message (separate multiple addresses with a comma). Alternatively, in the Contacts pane on the left side, select one or more addresses from your saved contacts list, and then click the To button at the bottom of the pane.

3. You can send a copy of the message to other addresses by entering the addresses in the Add Cc field as described above.
In the example below, the message is addressed to “info@rallyon.ca”. The recipient “spencer@rallyon.ca” will receive a copy of the message and (along with any other recipient listed in the Cc field), will be able to see that the message was sent to “info@rallyon.ca”.

You can also send a blind carbon copy of the message to other addresses by entering the addresses in the Add Bcc field as described above.
In the example below, the message is addressed to “info@rallyon.ca”. The recipient “spencer@rallyon.ca” will receive a copy of the message and will be able to see that it was sent to “info@rallyon.ca”. However, none of the recipients (in the To, Cc or Bcc fields) can see that a Bcc (blind carbon copy) was sent to “mdoucette@potpourri.com” and “peziza@hotmail.com”.

4. In the Subject field, enter a subject for your email message.

5. In the large text area below, type the body of your message.

6. When you are finished writing your message, click Send to send your message.

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1.4.2.Adding Attachments to a Message

1. While composing an email message in Webmail, click Attach a file. You can find this option in the toolbar and in the message area, and you can click either one.

2. From the pop-up window, select the file you want to attach to your message, and then click Open.

3. Click Upload.

The file is now attached to the message.

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1.4.4.Searching for Messages

This tutorial will show you how to search for a specific message in Webmail.

1. In the Mail folders section, select the folder that you want to search.

2. From the search drop-down list in the top-right corner of the window, select the type of search criteria you want to use.

3. Type your search criteria in the search field and then press Enter.

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1.4.5.Downloading Email from a POP3 Account

This tutorial will show you how to download messages from another email account into Webmail using POP3.

To set up a POP3 account in Webmail, complete the following steps:

1. Click Settings.

2. Click Preferences, and then click Other Accounts.

3. In the Other Accounts pane, click Add.

Complete the fields on the Add POP3 Account page as follows:

  • Email—Enter the full email address of the other account.
  • Username—Enter the username you use to log in to your other email account.
  • Password—Enter the password you use to log in to the other email account.
  • Provider—From the drop-down list, choose the account’s service provider.
  • Server Address—The server address can be obtained from the provider of the email account you are trying to download.
  • Server Port—Use port 110 if you do not put a check in the Use SSL box. Use port 993 if you do put a check in the Use SSL box.
  • Use SSL—Putting a check in this box will make Webmail access your other email account through an encrypted connection.
  • Leave Messages On Server—Put a check in this box if you want to leave a copy of the messages you download in the original email account.
  • Default Folder—Select the folder to which you want to download the messages from your other email account.
  • Test connection on save—Click to put a checkmark in this box if you want to test the connection to this account when you save the configuration.
  • Import old messages—Click to put a checkmark in this box if you want to import all existing messages from the account. If you don’t select this option, only new, unread messages will be imported.

5. Click Submit

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1.4.6.Forwarding Email

This tutorial will show you how to automatically forward email from your Webmail address to another email address.

Note: Email that has been identified as spam by our system will be trapped by the Webmail Spam filter and will not be forwarded. The reason for this is that when a piece of spam email is forwarded by our server, the receiving server considers us to be the source of the spam even though we weren’t the original sender. If too much spam email is forwarded by our system, it can result in our forwarding server being blacklisted. Blacklists temporarily prevent any email from being forwarded for all email addresses in our system. This is extremely disruptive to our customers. By filtering email for spam before forwarding, we are able to provide a more reliable email forwarding service.

If email from legitimate senders is going to your Spam folder, you can add their email addresses or domains to your Allowed Senders list. This will mark all email from those senders as safe and all new messages from those senders will be forwarded.

To forward email from your email account to another email address

1. Click Settings

2. In the Settings pane, click Mail Forwarding.

3. In the Forwarding Recipients text box, enter the addresses to which you want to forward your messages. Be sure to separate multiple addresses with a comma.

4. Click to put a check in the Enabled box.

5. Optionally, to leave a copy of forwarded messages in your Webmail account, click to put a check in the Keep local copy box.

6. Click Save

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1.4.7.Working with Webmail Folders

This tutorial will show you how to work with your Webmail folders.

Viewing message contents of a folder

Your Webmail folders are listed on the left hand side of the Webmail screen. Click a folder to view its messages.

Moving messages to another folder

To move multiple messages from one folder to another folder

1. Click the folder that contains messages you want to move.

2. Select the messages that you want to move.

To select multiple contiguous items, select the first item, hold down the Shift key, and then click the last item. To select multiple non-contiguous items, hold down the Ctrl key and click on each of the items that you want to select.

3. Right-click and choose More, then Move to, and then choose the folder to which you want to move the files.

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1.4.8.Adding Contacts

1. Click Address Book

2. At the bottom of the Contacts list, click the Create new contact card icon.

3. On the Add new contact pane, enter the relevant contact information, then click Save.

Addressing email messages to contacts

There are several ways to use the Address Book to address email messages.

Click Mail and then click Compose to start a new message. In any of the recipient fields (To, Cc, Bcc, Reply-To, and Followup-To), start typing the name of a contact that is in your address book. A list of the contacts whose name includes those letters appears in a list format. Click the name you want to add to that field.

Click Mail and then click Compose to start a new message. Click the Contacts list in the left pane to display all of the contacts that are saved in your Address Book, and then choose one or more contacts.

To select multiple contiguous contacts, select the first one, hold down the Shift key, and then click the last one. To select multiple non-contiguous contacts, hold down the Ctrl key and click on each one that you want to select.

Click an icon at the bottom to choose whether to put the selected contact addresses in the To field, the Cc field, or the Bcc field.

Click Address Book, and then from the Contacts list, select one or more of the contacts to whom you want to send a message. Right-click, and choose Compose.

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1.4.9.Importing and Exporting Contacts

This tutorial will show you how to import and export your Webmail contacts into another mail program.

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1.4.9.1.Importing Contacts

You can import contacts from either vCard (.vcf) files or CSV files.

To import contacts
1. Click Address Book.

2. Optionally, select the group into which you want to import the contacts.
If you don’t select a group, the contacts will be imported into the Contacts group only.

3. Click the Import icon.

4. Click Browse and navigate to the contacts file that you want to import. Select the file, and then click Open.

5. From the Import group assignments drop-down list, select which address book the contacts should be imported to. The Replace the entire address book checkbox lets you delete all contacts from the selected address book before importing. Be careful with this option; the deletion cannot be undone!

6. Click Import.

Webmail imports the contents of the file and assigns the contacts to the master Contacts group and to any selected groups.

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1.4.9.2.Exporting Contacts

Contacts can be exported in vCard format; the filename ends with.vcf.

To export contacts
1. Click Address Book.

2. From the Groups pane, choose the group that contains the contacts that you want to export.
Select Contacts if you want to export all of the contacts in the Address Book.

3. Optionally, click to select the individual contacts that you want to export.

To select multiple contiguous items, select the first item, hold down the Shift key, and then click the last item. To select multiple non-contiguous items, hold down the Ctrl key and click on each of the items that you want to select.

4. From the Export drop-down list, choose Export all or Export selected.

5. Choose where to save the exported file if prompted; otherwise, check the Downloads folder on your computer for a file called contacts.vcf.

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1.4.10.Viewing Email Headers

This tutorial will show you how to obtain the full headers from your email messages in Webmail. Viewing headers is useful for troubleshooting issues such as email delays, spam, viruses, and abuse issues.

1. Display the message and then click Toggle Raw Message Headers.

A window appears that contains the Internet headers as well as the content of the email message. If the email was sent as HTML you will also see the HTML source of the message.

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1.4.11.Using the Allowed and Blocked Senders Lists

Webmail provides a tool that allows you to block or allow email from specific senders. You can add up to 1000 entries in the Blocked Senders list and 1000 entries in the Allowed Senders list.

Make sure that you enter the sender’s email address or domain as it appears in the sender’s “Return-Path.” The return path is in the first line of the email headers. This may not be the same as the address that is displayed in the From field of the message.

Note: If you see the following error message when trying to add an address to your Blocked or Allowed list, you have reached the maximum address limit.

If this happens, you should consider revising your Allowed Senders and Blocked Senders lists to fit within the limit. Replacing multiple addresses that are in the same domain with a wildcard (*) is one way to trim down these lists.

If you want to add a domain to the Allowed or Blocked Senders list, the domain name must be preceded by *@ (for example, *@example.com).

Important: Be careful when adding entire domains to your list. If you add something like *@hotmail.com to your Blocked Senders list, you are blocking every single sender with a hotmail address.

 

Adding senders to the Allowed or Blocked lists

To add senders to the Allowed or Blocked Senders lists.

1. Click Settings.

2. In the Settings pane, click Spam Settings.

3. In the Allowed Senders or Blocked Senders text box, enter the email addresses that you want to allow or block, and then click Save.

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1.4.12.Creating an Email Signature

An email signature automatically inserts a standard footer at the bottom of all outgoing email messages.

This tutorial will show you how to create and enable an email signature.

1. Click Settings

2. In the Settings pane, click Identities, and then click the account for which you to create a signature.

3. Enter your email signature in the Signature text box.

If you primarily send formatted (HTML) messages, you can enable the HTML signature option which allows you to add formatting of your signature; when HTML signature is selected, the Signature text box displays a formatting toolbar.

5. Click Save.

6. In the Settings pane, click Preferences and then click Composing Messages.

7. In the Signature Options section, from the Automatically add signature drop-down list, choose the option to specify the way you want to display your signature:

  • never—Do not display the signature.
  • always—Display the signature on all messages, including new messages, replies, and forwards.
  • new message only—Display the signature on new messages, but no on replies or forwards.
  • replies and forwards only— Display the signature on replies and forwards but not on new messages.

8. Click Save.

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1.4.13.Enabling an Auto-reply Message

Auto-reply messages are a great way to let people know that you are away for an extended period of time.

This tutorial will show you how to compose and enable an auto-reply message.

1. Click Settings.

2. In the Settings pane, click Autoresponder.

3. Complete the fields in the Autoresponder pane as follows:

  • Click to put a checkmark in the box next to Enabled.
  • In the Interval field, enter the number of days before the same recipient will receive the auto-response message again. If not specified, the interval defaults to one day.
  • Click in the End Date field, and select the date when you want to stop the autoresponse message from being sent.
  • In the Autoresponse Text field, type the message you want to be automatically sent in reply to all incoming email messages.

4. Click Save.

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1.4.14.Changing Your Email Password

This tutorial will show you how to change your email password while logged in to Webmail.

1. Click Settings.

2. Click Password.

3. Enter your current email password in the Current Password field, enter your new email password in the New Password and New Password (again) fields, and then click Save.

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1.4.15.Changing the Webmail Language

This tutorial will show you how to change the language of your Webmail account page.

1. Click Settings.

2. In the Settings pane, click Preferences, and then click User Interface.

3. Next to Time zone, choose your time zone from the drop-down list, and then click Save.

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1.4.16.Setting the Time Zone

This tutorial will show you how to search for a specific message in Webmail.

1. In the Mail folders section, select the folder that you want to search.

1. Click Settings.

2. In the Settings pane, click Preferences, and then click User Interface.

3. Type your search criteria in the search field and then press Enter.

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1.4.17.File Storage and Sharing Files

File sharing allows you to share files outside of email. The largest file attachment you can send in your email is 25 MB. Using file sharing you can share or store a back-up copy of files larger than 25 MB. This tutorial provides an overview of the file storage feature.

Important: Files uploaded to Webmail count against your mail storage quota. If your email account has a 2 GB quota and you upload a 1 GB file, that leaves 1 GB of free storage quota for your email messages.

To access your file storage, click Files in the Webmail header

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1.4.17.1.Uploading Files

You can save up to 2000 files in the Files section, with up to 1000 files in any one folder.

Once a file is uploaded, you can share it with others by sending them a link to the file.

To upload a file

1. Click Files.

Optionally, select the folder where you want to store the file. If you don`t select a folder, the file will be stored at the top level, also known as the root.

3. Click the upload icon

4. Browse to the file that you want to upload, select it, and then click Open.

The selected file is uploaded to the folder that you chose in step 2.

Note: Large files may take a few minutes to upload

You can create customized folders to organize your files.

To create your own folders

1. In the Files section, click New, and then click Folder.

2.In the text box, type a name for the new folder and press the Enter key.

Your new folder is displayed in your Files list.

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1.4.17.2.Sharing files

To share files and folders

1. Mouse over the file or folder that you want to share, and click Share.

2. Click to put a check in the Share link box.

The box expands to display a link for the file or folder.

Highlight and copy this link.

You can now use the link to share the file or folder over email, instant messenger, social networking, and so on.

If you want to email the link to a single address without having to copy it and then paste it into an email message, you can enter an email address in the Email link to person text file and click Send.

If you put a check in the Password protect box and enter a password in the corresponding field, anyone who tries to use the link will have to enter the password you specified before they can view the file or folder.

You can also put a check in the Set expiration date and choose the date when the link will stop working. When you click anywhere in the field, a calendar appears that allows you to choose the expiry date.

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1.4.18.Customizing Your Spam Settings

1.4.18.1.Adding a custom spam tag

By default, when a message arrives in your mailbox that Webmail identifies as spam, that message has a flag added to it, to indicate that it’s spam. The spam flag isn’t visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tag added to their Subject line.

To customize your Webmail’s spam tag

1. Click Settings.

2. In the Settings pane, click Spam Settings.

3. In the Subject Tag field, enter the custom spam tag that you want to use, and then click Save.

We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.

Any messages you download that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.

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1.4.18.2.Choosing a spam folder

By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.

To change your destination spam folder.

1. Click Settings, and then click Spam Settings.

2. From the drop-down menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered, and then click Save.

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1.4.18.3.Choosing the spam block level

If you are receiving too much spam in your Inbox, or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely it is that a message wil be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam ( false positives).

1. Click Settings, and then click Spam Settings.

2. Choose the spam blocking level from the drop-down menu next to Threshold Level, and then click Save.

If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.

If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.

If you choose High or Very high, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

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1.4.19.Using the Calendar

The web-based calendar feature allows you to manage your schedule online in Webmail. This tutorial provides an introduction to the calendar’s features.

To get started, click Calendar.

You can click Day, Week, Month or Agenda to view or add upcoming events.

To add events to the calendar, double-click a time slot. You can then set details such as the name of the event, the location, and the duration.

Click the Repeat tab to create a recurring event such as a weekly meeting.

You can also set reminders to appear when the event is coming up. You can have reminders that are set at a specific number of minutes, hours or days before (or even after) the start or the end of the event, and you can set a reminder for a specific date and time.

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1.5.Advanced Settings

See below for POP/IMAP/SMTP client settings.

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1.5.1.POP

ParemeterValue
Hostnameincoming.etczone.com
Port110
SSLdisabled
Usernameusername@etczone.com
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1.5.2.IMAP

ParemeterValue
Hostnameincoming.etczone.com
Port143
SSLdisabled
Usernameusername@etczone.com
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1.5.3.SMTP

ParemeterValue
Hostnameoutgoing.etczone.com
Port587
SSLdisabled
Usernameusername@etczone.com
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2.Business

2.1.Mobile Devices

2.1.1.Android

Use these steps if you are adding a brand new e-mail account profile to your Android Mail.

  1. From your phone’s Home screen, Go to your Apps
  2. Then select the “Email” app

You will see a list of your current mail and contact accounts.

  1. Click on the “Manage Account” option at the bottom
  2. Click the “+” in the upper right corner to add a new email

android1

You will see preset email configuration buttons for services like Gmail, Yahoo, etc.

  1. Click on the button which reads “Other”
  2. Then fill out the Email Address and Password fields as applicable to your account.
  3. Click “Next” when done.
  4. Choose IMAP as your account type.

android2

  1. Specify your incoming and outgoing mail servers. (Typically this will be mail.your-domain.com)
  2. Enter your Email address, Username and Password. (Typically your domain name will be left off your username. Make sure to add your entire email address into this field.)

android3

  1. Setup the sync settings to how you want them or use the default.
  2. To finish setting up your account give it a name like “Work” and then add your name.

android4

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2.1.2.iPhone

Use these steps if you are adding a brand new e-mail account profile to your iPhone Mail.

  1. From your phone’s Home screen, Go to your Settings interface
  2. Then scroll down and select the “Mail, Contacts & Calendars” option.

You will see a list of your current mail and contact accounts.

  1. Click on the “Add Account” option at the bottom

business-email4

You will see preset email configuration buttons for services like Gmail, Yahoo, etc.

  1. Click on the button towards the bottom which reads “Other”
  2. Followed by “Add Mail Account”
  3. Then fill out the Full Name, Email Address, and Password fields as applicable to your account.
  4. Click “Next” when done.

business-email1

Specify your incoming and outgoing mail servers. Typically this will be mail.your-domain.com.

Additional Information

business-email2

When specifying your email logon User Name, be sure to use the entire email address. (i.e. user@domain.com)

After clicking the “Done” button your iPhone will try to verify the entered settings.

In any event, if you get the message shown below, just click “Yes” to proceed.

business-email3

After clicking “Yes,” your account should be connected

  1. Click the “Save” button to save your account.

Your email is now set up and ready to use in iPhone.

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2.2.Outlook 2016

Use these steps if you are adding a brand new e-mail account profile to your Outlook 2016.

  1. From your Outlook home screen, click on your “File” tab
  2. Then scroll down and select the “Mail, Contacts & Calendars” option.

You will see a drop-down of your current mail accounts.

  1. Click on the “Add Account” button at the top

business-outlook1

 

You will see two email configuration buttons for “Email Account” and “Manual setup or additional server types”

  1. Click on the button for “Manual setup or additional server types”
  2. Followed by “Next”

business-outlook2

  1. Click on the button for “POP or IMAP”
  2. Followed by “Next”

business-outlook3

  1. Select IMAP as your Account Type and specify your incoming and outgoing mail servers. Typically this will be mail.your-domain.com.
  2. When specifying your email logon User Name, be sure to use the entire email address. (i.e. user@your-domain.com)
  3. After filling in the information click the “More Settings” button.

business-outlook4

  1. Click the “Outgoing Server” tab
  2. Check the box for “My outgoing server (SMTP) requires authentication
  3. Followed by the button for “Use same settings as my incoming mail server”
  4. Click”OK”

business-outlook5

  1. Once back on the “Add Account” page click “Next”

business-outlook6

  1. To finish setup click “Finish”

business-outlook7

Your email is now set up and ready to use in Outlook 2016.

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