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Terms & Conditions

Residential Bundle Terms + Conditions

Accounts that were established before June 1, 2016 and that make changes on/after June 1, 2016 will incur the new pricing associated with the new offerings.

New Customer Service Installation

Customers who sign up for fewer than three services at a time will be required to pay a Standard Installation Fee. If a customer signs up for 3 or more services at one time, installation is free on core services.

Existing Customer Service Upgrade = FREE

Service Reconnect Fee = $25

Change of Location = FREE

Change of location on 1 or more services is free. If services must be relocated more than 2 times within a 1-year period, account processing charges may be assessed.

Change / Downgrade Fee

A one-time fee applies when a customer drops/changes one or more services.

Total Phone Add-On

Total Phone add on includes local phone, unlimited long distance and 5 set calling features (Caller ID, Call Waiting, Voicemail, Call Forwarding and 3-way calling). ETC’s Unlimited Long Distance includes calls made to USA (including Hawaii and Alaska) and Canada.* Available in select areas. Not all services are available on all lines. ETC retains the right to terminate this plan for a single account or all accounts without prior written notification or if service abuse occurs. Accounts subject to termination due to abuse will be assessed a one-time $15.00 penalty and $0.15 per minute for all calls during stated calling period.

*International calling, including calls to Canada, must be requested.

Calling Features

Total Phone service includes Caller ID, Call Waiting, Voicemail, Call Forwarding and 3-Way Calling free of charge. If a customer does not want all 5 of these included features, they are not required to take them, however, the customer will not receive a credit and cannot substitute for another feature. Additional calling features may be added for an additional fee.

High Speed Internet

Internet speeds are subject to available technology per area.


Channels are subject to available technology and broadcast markets per area.

4G Cellular

Activation fee of $35.00 per phone. A minimum of 1GB data per handset is required; standard