Terms and Conditions
Residential Bundle Terms + Conditions
Accounts that were established before June 1, 2016 and that make changes on/after June 1, 2016, will incur the new pricing associated with the new offerings.
New Customer Service Installation
Customers who sign up for fewer than three services at a time will be required to pay a Standard Installation Fee. If a customer signs up for 3 or more services at one time, installation is free on core services.
Existing Customer Service Upgrade = FREE
Service Reconnect Fee = $25
Change of Location = FREE
Change of location on 1 or more services is free. If services must be relocated more than 2 times within a 1-year period, account processing charges may be assessed.
Change / Downgrade Fee
A one-time fee applies when a customer drops/changes one or more services.
Total Phone Add-On
Total Phone add-on includes local phone, unlimited long distance and 5 set calling features (Caller ID, Call Waiting, Voicemail, Call Forwarding and 3-way calling). ETC’s Unlimited Long Distance includes calls made to USA (including Hawaii and Alaska) and Canada.* Available in select areas. Not all services are available on all lines. ETC retains the right to terminate this plan for a single account or all accounts without prior written notification or if service abuse occurs. Accounts subject to termination due to abuse will be assessed a one-time $15.00 penalty and $0.15 per minute for all calls during stated calling period.
*International calling, including calls to Canada, must be requested.
Calling Features
Total Phone service includes Caller ID, Call Waiting, Voicemail, Call Forwarding and 3-Way Calling free of charge. If a customer does not want all 5 of these included features, they are not required to take them, however, the customer will not receive a credit and cannot substitute for another feature. Additional calling features may be added for an additional fee.
High-Speed Internet
Internet speeds are subject to available technology per area.
TV
Channels are subject to available technology and broadcast markets per area.
4G Cellular
Activation fee of $35.00 per phone. A minimum of 1GB data per handset is required; standard