Acceptable Use Policy
Great Plains Communications (GPC), previously ETC, has adopted this Acceptable Use AUP (“AUP”) to outline the acceptable use of ETC’s Broadband Internet service (“Broadband Service”). This AUP is in addition to any restrictions contained in the service agreement for Internet service (the “Subscriber Agreement”). Please also refer to the Frequently Asked Questions (“FAQs”), which includes explanations of how the company will enforce this AUP in the context of network management. All capitalized terms used in this AUP that are not defined here have the meanings given to them in the Subscriber Agreement.
You, the customer, must comply with this AUP. Your failure to do so could result in the suspension or termination of your Broadband Service account. If you do not agree to comply with this AUP, you must immediately stop all use of the Broadband Service and notify GPC so that we can close your account.
GPC may revise this AUP from time to time and will have the latest version posted on its website. The company will use reasonable efforts to make customers aware of any changes to this AUP, which may include sending e-mail announcements or posting additional information on the company website. Revised versions of this AUP are effective immediately upon posting. Accordingly, customers of the GPC, previously ETC, Broadband Internet Broadband Service should read any company announcements they receive and regularly visit the company web site and review this AUP to ensure that their activities conform to the most recent version. You can send questions regarding this AUP to, and report violations of it at, firstname.lastname@example.org. To report illegal content on the Internet go to www.ftc.gov.
Violation of this Acceptable Use AUP
GPC, previously ETC, reserves the right to immediately suspend or terminate your Broadband Service account and terminate the Subscriber Agreement if you violate the terms of this AUP or the Subscriber Agreement.
GPC does not routinely monitor the activity of individual Broadband Service accounts for violations of this AUP, except for determining aggregate data consumption in connection with the data consumption provisions of this AUP. However, in the company’s efforts to promote good citizenship within the Internet community, it will respond appropriately if it becomes aware of inappropriate use of the Broadband Service. The company has no obligation to monitor the Broadband Service and/or the network. However, GPC and its suppliers reserve the right at any time to monitor bandwidth, usage, transmissions, and content in order to, among other things, operate the Broadband Service; identify violations of this AUP; and/or protect the network, the Broadband Service and GPC users.
GPC prefers to inform customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. The company also prefers to have customers directly resolve any disputes or disagreements they may have with others, whether customers or not, without GPC’s intervention. However, if the Broadband Service is used in a way that GPC or its suppliers, in their sole discretion, believe violates this AUP, GPC or its suppliers may take any responsive actions they deem appropriate under the circumstances with or without notice. These actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Broadband Service (including but not limited to newsgroups). Neither GPC nor its affiliates, suppliers, or agents will have any liability for any of these responsive actions. These actions are not GPC’s exclusive remedies and GPC may take any other legal or technical actions it deems appropriate with or without notice.
GPC reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on GPC’s servers and network. During an investigation, GPC may suspend the account or accounts involved and/or remove or block material that potentially violates this AUP. You expressly authorize and consent to GPC and its suppliers cooperating with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this AUP. Upon termination of your Broadband Service account, GPC is authorized to delete any files, programs, data, e-mail and other messages associated with your account (and any secondary accounts).
The failure of GPC or its suppliers to enforce this AUP, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. You agree to indemnify, defend and hold harmless GPC and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from any violation of this AUP. Your indemnification will survive any termination of the Subscriber Agreement.
Prohibited Uses and Activities
In general, this AUP prohibits uses and activities involving the Broadband Service that are illegal, infringe the rights of others, or interfere with or diminish the use and enjoyment of the Broadband Service by others.
Network and Usage Restrictions
No user of the Broadband Service, Customer Equipment, or the GPC Equipment may, individually or in combination with another:
- restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Broadband Service (except for safety and security functions such as parental controls, for example), including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to use, send, or retrieve information;
- restrict, inhibit, interfere with, or otherwise disrupt performance of the Broadband Service or cause a performance degradation,
- regardless of intent, purpose or knowledge, to the Broadband Service or any GPC (or GPC supplier) host, server, backbone network, node or service, or otherwise cause a performance degradation to any GPC (or GPC supplier) facilities used to deliver the Broadband Service;
- resell the Broadband Service or otherwise make available to anyone outside the Premises the ability to use the Broadband Service (for example, through wi-fi or other methods of networking), in whole or in part, directly or indirectly. The Broadband Service is for personal and non-commercial residential use only and you agree not to use the Broadband Service for operation as an Internet service provider or for any business enterprise or purpose (whether or not for profit);
- connect the GPC Equipment to any computer outside of your Premises;
- interfere with computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abusing operator privileges, and attempts to “crash” a host; and
- accessing and using the Broadband Service with anything other than a dynamic Internet Protocol (“IP”) address that adheres to the dynamic host configuration protocol (“DHCP”). You may not configure the Broadband Service or any related equipment to access or use a static IP address or use any protocol other than DHCP unless expressly permitted to do so by GPC.
Conduct and Information Restrictions
No user of the Broadband Service, Customer Equipment, or the GPC Equipment may, individually or in combination with another:
- avoid incurring charges for or otherwise being required to pay for usage of the Broadband Service;
- invade another person’s privacy, stalk, harass, or otherwise violate the rights of other persons;
- undertake or accomplish any unlawful purpose. This includes, but is not limited to, posting, storing, transmitting or disseminating information, data or material which is libelous, obscene, unlawful, threatening or defamatory, or which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or non-U.S. law, order, or regulation;
- post, store, send, transmit, or disseminate any information or material which a reasonable person could deem to be unlawful;
- upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way information, software or other material obtained through the Broadband Service or otherwise that is protected by copyright or other proprietary right, without obtaining any required permission of the owner;
- collect, or attempt to collect, personal information about third parties without their consent;
- transmit unsolicited bulk or commercial messages commonly known as “spam;”
- send voluminous copies of the same or substantially similar messages, empty messages, or messages which contain no substantive content, or send very large messages or files that disrupts a server, account, blog, newsgroup, chat, or similar service;
- initiate, perpetuate, or in any way participate in any pyramid or other illegal scheme;
- participate in the collection of voluminous amounts of e-mail addresses, screen names, or other identifiers of others (without their prior consent), a practice sometimes known as spidering or harvesting, or participate in the use of software (including “spyware”) designed to facilitate this activity;
- collect responses from unsolicited bulk messages;
- falsify, alter, or remove message headers;
- falsify references to GPC or its network, by name or other identifier, in messages;
- impersonate any person or entity, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity (for example, “phishing”);
- violate the rules, regulations, terms of service, or policies applicable to any network, server, computer database, service, application, system, or Web site that you access or use;
No user of the Broadband Service, Customer Equipment, or the GPC Equipment may, individually or in combination with another:
- use the Internet service or facilities for web-hosting, e-mail hosting, or other unusually high-bandwidth consumption unless you have made special subscription arrangements with GPC and the usage does not otherwise violate law or regulation;
- access any other person’s computer or computer system, network, software, or data without his or her knowledge and consent; breach the security of another user or system; or attempt to circumvent the user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other hosts, networks, or accounts without express permission to do so;
- use or distribute tools or devices designed or used for compromising security or whose use is otherwise unauthorized, such as password guessing programs, decoders, password gatherers, keystroke loggers, analyzers, cracking tools, packet sniffers, encryption circumvention devices, or Trojan Horse programs. Unauthorized port scanning is strictly prohibited;
- copy, distribute, or sublicense any proprietary software provided in connection with the Broadband Service by ETC or any third party, except that you may make one copy of each software program for back-up purposes only;
- distribute programs that make unauthorized changes to software (cracks);
- use or run dedicated, stand-alone equipment or servers from the Premises that provide network content or any other services to anyone outside of your Premises local area network (“Premises LAN”), also commonly referred to as public services or servers. Examples of prohibited equipment and servers include, but are not limited to, e-mail, Web hosting, file sharing, and proxy services and servers;
- use or run programs from the Premises that provide network content or any other services to anyone outside of your Premises LAN, except for personal and non-commercial residential use;
- service, alter, modify, or tamper with the GPC Equipment or Broadband Service or permit any other person to do the same who is not authorized by GPC.
Customer Conduct and Features of the Broadband Service
In addition to being responsible for your own compliance with this AUP, you are also responsible for any use or misuse of the Broadband Service that violates this AUP, even if it was committed by a friend, family member, or guest with access to your Broadband Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Broadband Service. In all cases, you are solely responsible for the security of any device you choose to connect to the Broadband Service, including any data stored or shared on that device. It is also your responsibility to secure the Customer Equipment and any other Premises equipment or programs not provided by GPC that connects to the Broadband Service from external threats such as viruses, spam, bot nets, and other methods of intrusion.
Great Plains Communications, previously ETC’s Rights
GPC reserves the right to refuse to transmit or post, and to remove or block, any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Sections I or II of this AUP, or otherwise harmful to GPC’s network or customers using the Broadband Service, regardless of whether this material or its dissemination is lawful so long as it violates this AUP. Neither GPC nor any of its affiliates, suppliers, or agents have any obligation to monitor transmissions or postings (including, but not limited to, e-mail, file transfer, blog, newsgroup, and instant message transmissions) made on the Broadband Service. However, GPC and its affiliates, suppliers, and agents have the right to monitor these transmissions and postings from time to time for violations of this AUP and to disclose, block, or remove them in accordance with this AUP, the Subscriber Agreement, and applicable law.
All of Great Plains Communications, previously ETC’s network and system services are provided according to scheduled fees for each type of service. You agree to use such services in accordance with the terms set forth below.
Email and Web-Hosting Services
- Unsolicited Email Prohibited – You may not use Great Plains Communications, previously ETC-hosted email addresses for the purpose of sending unsolicited email. You may not use or cause to be used GPC’s equipment, network connectivity, or other resources to originate, deliver, relay or otherwise transmit unsolicited email messages. You may not engage in any of the foregoing prohibited activities by using the service of any other provider, third-party agent, remailing service or address forwarding service, in such a way that GPC’s network addresses or GPC-hosted web or email services are in any way identified as being associated with the sending of unsolicited email.
- Unauthorized use, or forging, of mail header information (e.g. “spoofing”) is prohibited.
- Fraudulent Activity Prohibited – You may not use the GPC email and web-hosting services to make fraudulent offers to sell or buy products, items, services, or to advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters.” You may not use techniques to hide or obscure the source of any e-mail or other communications.
- GPC reserves the right to suspend or delay delivery of email to Customer utilizing the GPC email services and/or the virtual domain email if the volume of email being redirected, stored, or delivered on the Customer’s behalf is deemed excessive. Excessive traffic is defined as any amount of email that consumes more than 100MB of disk storage space per individual mailbox or any volume of email traffic that noticeably degrades performance on the server in question, in the sole discretion of GPC. Stored mail exceeding these limits may be transferred to a compressed file at GPC’s discretion. GPC will attempt to notify the account holder via the account contact information on record; however GPC reserves the right to delete the contents of such email boxes upon thirty (30) days after attempted notification.
- The Broadband Service may not be used to communicate or distribute e-mail or other forms of communications in violation of Section I of this AUP. As described below in Section III of this AUP, GPC uses reasonable network management tools and techniques to protect customers from receiving spam and from sending spam (often without their knowledge over an infected computer).
- GPC is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail address by you or by someone else trying to send e-mail to you. GPC is also not responsible for forwarding e-mail sent to any account that has been suspended or terminated. This e-mail will be returned to the sender, ignored, deleted, or stored temporarily at GPC’s sole discretion.
- In the event that GPC believes in its sole discretion that any subscriber name, account name, or e-mail address (collectively, an “identifier”) on the Broadband Service may be used for, or is being used for, any misleading, fraudulent, or other improper or illegal purpose, GPC (i) reserves the right to block access to and prevent the use of any of these identifiers and (ii) may at any time require any customer to change his or her identifier. In addition, GPC may at any time reserve any identifiers on the Broadband Service for GPC’s own purposes. In the event that a Broadband Service account is terminated for any reason, all e-mail associated with that account (and any secondary accounts) will be permanently deleted as well.
- GPC’s email system will be configured to automatically and permanently delete any email stored on its servers for more than 6 months from the date of original receipt. It is the subscriber’s responsibility to ensure all email is captured locally before deletion occurs.
- GPC’s email accounts that inactive for more than 60 days will be suspended and will no longer accept email.
Instant, Video, and Audio Messages
Each user is responsible for the contents of his or her instant, video, and audio messages and the consequences of any of these messages. Great Plains Communications, previously ETC, assumes no responsibility for the timeliness, misdelivery, deletion, or failure to store these messages. In the event that a Broadband Service account is terminated for any reason, all instant, video, and audio messages associated with that account (and any secondary accounts) will be permanently deleted as well.
Personal Web Pages and File Storage
You are solely responsible for any information that you or others publish or store on any personal web page or in any storage files. You are also responsible for ensuring that all content made available through personal web pages is appropriate for those who may have access to it. For example, you must take appropriate precautions to prevent minors from receiving or accessing inappropriate content. Great Plains Communications, previously ETC, reserves the right to remove, block, or refuse to post or store any information or materials, in whole or in part, that it, in its sole discretion, deems to be in violation of Section I of this AUP. For purposes of this AUP, “material” refers to all forms of communications including text, graphics (including photographs, illustrations, images, drawings, logos), executable programs and scripts, video recordings, and audio recordings.
Network Management and Limitations on Data Consumption
Great Plains Communications, previously ETC, manages its network with the goal of delivering a fast, safe and uncompromised broadband Internet experience to all of its customers. However, high-speed bandwidth and network resources are not unlimited. Managing the network is essential for the promotion of best possible Broadband Internet experience by all of GPC’s customers. The company uses reasonable network management practices that are consistent with industry standards. GPC tries to use tools and technologies that are minimally intrusive and, in its independent judgment guided by industry experience, among the best in class. Of course, the company’s network management practices will change and evolve along with the uses of the Internet and the challenges and threats on the Internet.
If GPC didn’t manage its network, its customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of service. By engaging in responsible network management, including enforcement of this AUP, GPC can deliver the best possible broadband Internet experience to all of its customers.
Please see ETC’s Wireline Network Management Policy for more information.
Network Usage and Data Consumption Restrictions
You acknowledge that all of the Great Plains Communications, previously ETC, Internet services are intended for periodic, active use of email, user newsgroups, transfers via FTP, Internet chat, Internet games, and browsing of the Internet. You must comply with all current bandwidth, data storage, and other limitations on the GPC Internet services that have been established by GPC and GPC suppliers. You agree not to intentionally use the GPC Internet service on a standby or inactive basis in order to maintain a connection. The excessive use or abuse of GPC’s network resources by one Customer may have a negative impact on all other Customers. Accordingly, in addition to the Prohibited Uses and Activities provided in Section I, you may not use the GPC Internet service or take any action, directly or indirectly, that will result in excessive consumption or utilization of the system or network resources, or which may weaken network performance, as determined in GPC’s sole discretion. Such prohibited actions include, but are not limited to: using the GPC Internet Services to host a web server site which attracts excessive traffic at your location, continuously uploading or downloading streaming video or audio, use net hosting, continuous FTP uploading or downloading, or acting in a manner that negatively effects other users’ ability to engage in real time exchanges and use of the GPC Internet Services.
The Broadband Service is for personal and non-commercial residential use only. Therefore, GPC reserves the right to suspend or terminate Broadband Service accounts where data consumption is not characteristic of a typical residential user of the Broadband Service as determined by GPC in its sole discretion.
Common activities that may cause excessive data consumption in violation of this AUP include, but are not limited to, numerous or continuous bulk transfers of files and other high capacity traffic using (i) file transfer protocol (“FTP”), (ii) peer-to-peer applications, and (iii) newsgroups. You must also ensure that your use of the Broadband Service does not restrict, inhibit, interfere with, or degrade any other person’s use of the Broadband Service, nor represent (as determined by GPC in its sole discretion) an overly large burden on the network. In addition, you must ensure that your use of the Broadband Service does not limit or interfere with GPC’s ability to deliver and monitor the Broadband Service or any part of its network.
If you use the Broadband Service in violation of the restrictions referenced above, that is a violation of this AUP. In these cases, GPC may, in its sole discretion, suspend or terminate your Broadband Service account or request that you subscribe to a version of the Broadband Service (such as a commercial grade Internet service, if appropriate) if you wish to continue to use the Broadband Service at higher data consumption levels. GPC may also provide versions of the Broadband Service with different speed and data consumption limitations, among other characteristics, subject to applicable Broadband Service plans.
GPC’s determination of the data consumption for Broadband Service accounts is final.
Redress and Governing Law
Governing Law / Resolution of Disputes – Governing Law
Any dispute or claim between you, the Customer, and Great Plains Communications, previously ETC, arising out of or relating to the service provided in connection with this Acceptable Use Policy or the Subscriber Agreement shall be resolved by arbitration (“Arbitration”), unless otherwise specified in Customer’s individual Subscriber Agreement. To the extent that there is a conflict regarding this Arbitration provision, the Customer’s individual Subscriber Agreement supersedes the Terms and Policies of the individual Services.
The arbitrator’s decision shall follow the plain meaning of the relevant documents, and shall be final and binding. The parties agree that no arbitrator has the authority to: (i) award relief in excess of what the Subscriber Agreement provides; or (ii) award punitive or exemplary damages. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually and Customer will not bring, or join any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in Arbitration. CUSTOMER ACKNOWLEDGES THAT THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL.
Governing Law / Resolution of Disputes – Governing Law
The Agreement and the relationship between you and Great Plains Communications, previously GPC, shall be governed by the laws of the state of Indiana without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with the Arbitration provision herein, you and GPC agree to submit to the personal and exclusive jurisdiction of the courts located within the state of Indiana and waive any objection as to venue or inconvenient forum. The failure of GPC to exercise or enforce any right or provision of this AUP or the Subscriber Agreement shall not constitute a waiver of such right or provision. If any provision of this AUP or the Subscriber Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this AUP or the Subscriber Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service, this AUP or the Subscriber Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Copyright and Digital Millennium Copyright Act Requirements
Great Plains Communications, previously ETC, is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Broadband Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Broadband Service (or any part of the Broadband Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is GPC’s policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Broadband Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who GPC, in its sole discretion, believes is infringing these rights. GPC may terminate the Broadband Service at any time with or without notice for any affected customer or user.
Notification of Claimed Copyright Infringement
If you believe that a Web page or Web site hosted by Great Plains Communications, previously ETC, is violating your rights under U.S. copyright law, you may file a complaint of such claimed infringement with the GPC designated agent in the manner described below.
By Mail: Great Plains Communications, previously ETC
Re: Copyright Infringement
123 Niewman Street
Sunman, Indiana 47041
By telephone: (812) 623-2122
By email: email@example.com
For your complaint to be valid under the DMCA and for action to be taken by GPC, the complainant must provide the following information when forwarding an alleged infringement notice:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled as well as information reasonably sufficient to permit GPC to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and,
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
(For more details on the information required for valid notification, see 17 U.S.C. § 512(c)(3).)
You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney fees.
Counter-Notification to Claimed Copyright Infringement
If a notice of copyright infringement has been lodged against you, you may file a counter-notification with Great Plains Communications, previously ETC’s designated agent at the address listed above. Such counter-notification must contain the following information:
- Physical or electronic signature;
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury that the Member has a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and,
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the federal district in which you are located, and that you will accept service of process from the complainant.
If GPC receives a valid counter-notification, the DMCA provides that the removed material will be restored, or access re-enabled.
These terms and conditions define what GPC considers improper and or abusive. These terms are non-exclusive and do not attempt to list all actions which can be considered cause for disconnect of services. If you are unsure if a contemplated use or action is permitted, please call our office at (812) 623-2122.
ETC reserves the right to modify these terms and conditions when necessary.
What types of information does GPC collect?
Whether you are communicating with Great Plains Communications, previously ETC, or using an GPC service, GPC may collect two types of information: personal information and non-personal information. “Personal information” refers to information that is particular to you, such as, your name, address, phone number, fax number, and e-mail address. “Non-personal information” refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used or call record details.
How do we collect information from you?
Great Plains Communications, previously ETC, may collect information from you through communications such as via the web, or by phone, email or mail delivery, or through the services provided to you as the customer.
You may visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact GPC directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support.
Information may be collected in the following ways:
Browsing our site
- IP addresses may be collected for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site.
- Information may be collected regarding the referring URL, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
- E-mails may be sent by the customer to Great Plains Communications, previously ETC, on this website. GPC may retain the information in any e-mail that you send to us, such as your name, e-mail, address, or telephone number.
Broadband Internet Service
- Great Plains Communications, previously ETC, may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer’s, or GPC’s, overall service levels.
- During communications with GPC for service support, we may also access information about your customer premise equipment such as computers and wireless modem devices or other device settings to provide customized technical support or to install specific applications or services for your use.
- GPC reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network, as well as upon request by law enforcement officials.
Provision of Information by Third Parties
- Great Plains Communications, previously ETC, may obtain credit information about you from third parties when you purchase products or services from GPC.
How is your personal information used?
Great Plains Communications, previously ETC, uses your information in connection with delivering its products and services to you. GPC may also use the information supplied in order to personalize portions of your service. Some of these personalized services are made available directly by GPC, while others may be offered by its content partners. In addition, GPC analyzes and evaluates customer preferences, comments, and criticisms of its offerings in order to make improvements to the present and future versions of the individual service.
GPC may use personal information it collects to provide you with information or samples that you have requested. In addition, we may use the non-personal information we collect to provide you with a better service experience in the future. GPC does not rent, sell or trade your private information to any non-affiliated third party.
How does the customer provide consent?
How does GPC protect your personal information?
Great Plains Communications, previously ETC, takes reasonable precautions to protect your personal information against unauthorized access by requiring employees to use secured access authentication and passwords to obtain customer information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information via Internet transmission. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
GPC takes special care to protect the safety and privacy of young people using its services. GPC does not knowingly collect information about children. GPC believes that children should get their parents’ consent before giving out any personal information. GPC encourages parents and legal guardians to participate in their child’s experience using GPC’s services. Children should always ask a parent for permission before sending personal information to GPC.
Wireline Network Management
Great Plains Communications (GPC), previously Enhanced Telecommunications Corporation (“ETC” or “Company”) provides this Policy in order to disclose its network management practices in accordance with the FCC’s Open Internet Rules. Additional Information about GPC’s other policies and practices concerning broadband service are also available under the www.ETCZone.com Section of the website. GPC resells [Telespire/Verizon] wireless service. Disclosures associated with wireless data service may be found on the [Telespire/Verizon] website.
GPC manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. GPC wants its customers to indulge in all the Internet has to offer, whether it is social networking, streaming videos and music, or communicating through email and videoconferencing.
GPC manages its network for a number of reasons, including optimization, as well as congestion- and security-protocol-management. Such practices are consistent with reasonable network management actions and are intended to improve the overall performance for customers.
GPC's Network Management Practices
Great Plains Communications, previously ETC, uses various tools and industry standard techniques to monitor its network and deliver fast, secure and reliable Internet service. Such Monitoring tools and practices include the following:
Great Plains Communications, previously ETC, monitors the connections on its network in the aggregate to determine the rate of utilization. GPC engineers the network to meet the customer’s traffic requirements. GPC increases capacity when thresholds are exceeded. GPC may also increase capacity by adding additional DSL nodes, upgrading to Fiber to the Home, adding transport, and adding Internet aggregation routers and bandwidth, as needed.
On GPC’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion occur on GPC’s network.
Customers using conduct that abuses or threatens the GPC network or which violates the company’s Acceptable Use Policy will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.
GPC’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. GPC’s network management practices do not relate to any particular customer’s aggregate monthly data usage. GPC does not prioritize or discriminate against any applications or protocols except for specialized networks.
Great Plains Communications, previously ETC, knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes. GPC also deploys spam filters in order to divert spam from an online customer’s email inbox while allowing the customer to control which emails are identified as spam. If a customer does not access the Spam email, it is deleted after 30 days.
As its normal practice, GPC does not block any protocols, content or traffic for purposes of network management except that the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. GPC does filter ports to reduce the spread of computer-related viruses and protecting your computer from intruder access. If GPC suspects traffic originated by its customers is virus related, GPC will contact the suspected party. If there is no response, the customer’s service will be suspended until the issue can be resolved.
GPC does not currently engage in any application-specific behaviors in its network, except as maybe listed in the Specialized Service section of this policy.
Great Plains Communications, previously ETC, monitors the network for performance and provides performance regularly. Traffic is analyzed and trended to insure peak performance. GPC may use industry standard software tools to check for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, GPC provides notification to the customer via email or phone. If a violation of GPC’s policies has occurred and such violation is not remedied, GPC will seek to suspend or terminate that customer’s service.
Network Management Technology
Great Plains Communications, previously ETC, employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:
- network graphing solutions;
- latency measurement software; and
- bandwidth and performance measurement platforms
Great Plains Communications, previously ETC, offers broadband service over fixed LTE wireless, DSL, and FTTH. Due to the differences in technology not all service tiers are available to every customer. ETC offers speeds ranging from 1 M to 100 M. The table below shows which tiers are offered on each technology:
GPC’s current service offerings (subject to change)
|up to 3 Mbps
||Fixed LTE Wireless
|up to 5 Mbps
|up to 10 Mbps
|up to 10 Mbps
|up to 40 Mbps
|up to 40 Mbps
|up to 100 Mbps
Service offerings are detailed in the services section of the website. There are no usage charges for broadband services.
The Acceptable Use Policy for broadband and internet services is posted on the website.
All of GPC’s broadband service is capable of supporting real time applications.
Great Plains Communications, previously ETC, broadband services are best effort performance. GPC makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance issues that are caused by GPC’s network. GPC measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets in its network. However, the customer’s performance is also affected by the particular website being accessed, capacity in the public internet beyond the GPC network and the customer’s computer, inside wiring, wireless router, and other customer equipment.
GPC is in the process of developing additional systems/processes that will allow us to measure the performance of the GPC controlled network compared to advertised speeds. Once these systems are developed, GPC will disclose the results on its website.
Great Plains Communications, previously ETC, provides Internet Protocol Television (IPTV) services to end users using virtual private network architecture. This service, also known as a Specialized Service, is separated from the company’s best effort Internet services on the Local network. Specialized Service traffic is shared and prioritized higher than best effort broadband traffic in the network core. GPC does add capacity to support both specialized service and best effort services if congestion is detected.
Device Attachment Rules
Great Plains Communications, previously ETC, provides DSL and modem for the fixed wireless service as part of the broadband service. Customer may attach any industry standard device beyond the DSL or fixed wireless modem. If GPC discovers a customer device is harmful to its network, GPC has the right to request that the customer remove such device.