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TV FAQ's

1.Rates and Fees

1.1.Who determines what's local in a particular area? How may we contact them?

DMA, or designated market area, is a region of the county in which radio and television stations in the major city of the area are seen in homes and households as defined by Nielsen Media Research. It is the DMA that determines what is shown as local in each location. Nielsen Media Research is located at 85 Broad Street, New York, NY 1004, 1-800-864-1224 or Nielsen.com.

1.2.What is an out-of-market area?

An out-of-market area is a location that is not designated by Nielsen Media Research as being included in that particular DMA for that particular major city. For example, the Indianapolis DMA does not include locations east of Decatur County; therefore Batesville or Sunman would be considered out-of-market areas.

1.3.What do retransmission fees cover?

Retransmission consent is a provision of the 1992 United States Cable Television Consumer Protection and Competition Act that requires cable operators and other multichannel video programming distributors to obtain permission from broadcasters before carrying their programming.

A broadcast station may propose that the cable operator pay cash to carry the station or ask for any other form of consideration, such as an additional channel for supplementary programs. The cable operator may also refuse the broadcaster’s proposal in which case station may refuse to allow the cable operator to retransmit its signal.

1.4.Will our rates increase again?

This is a difficult question to answer. ETC and the National Cable Television Cooperative (NCTC) work hard to negotiate with the various networks to keep programming fees intact, however, this task is becoming more and more challenging and frustrating. Despite our efforts, networks have continued to raise their fees and when this happens, fees to consumers are inclined to increase as well to help with rising costs but also to assist with being able to financially keep a particular channel in the channel lineup. Too, many channels are bundled together, meaning, even though a cable provider may want to drop a particular network in order to lower rates, they not be able to because it is a required channel in order to continue carriage of a very popular TV channel.

1.5.Who do we contact to protest this fee?

Contact the FCC (Federal Communications Commission) at FCC.gov. You may also contact your state congressman.

1.6.Where can I get more information?

For more information please visit TVOnMySide.com.

2.Sun Outages

2.1.What Are Sun Outages?

Every spring and fall, sun outages occur that affect ETC’s TV subscribers.  During these mini-eclipses, the sun is positioned directly in line with ground-based satellite dish antennas used to receive TV programming.  

2.2.How Does It Affect Me?

This sun-satellite alignment causes programming interruptions, as the sun’s energy overpowers the television signals transmitted by the satellites.  When this occurs, the set top box displays “One Moment Please” on the affected channel(s).

2.3.How Long Will It Last?

This condition is present for several minutes each day during the sun outage period.  This year, that outage period is predicted to fall between October 4 and October 12, 2016.  

2.4.What Do I Do?

Because TV trouble reported during this period may be the result of a fall sun outage, customers need only wait for the sun’s positioning to change; however, feel free to call ETC (866-ETC-4YOU) if you have any questions during this time period.

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