ONLINE ACCOUNT NOTICE
Online account management and online/voice-activated payment portals will be unavailable from Thursday, April 29 through Sunday, May 2 due to system maintenance. Beginning on May 3, click here to re-register under the updated system to utilize the updated online account tools. If you have questions, please contact us at 866-382-4968. We apologize for any inconvenience.
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Think your internet is running slower than it should? Watch this video and read the tips below to learn how you can optimize your broadband performance.
Maximize Your Internet Speeds
What Impacts Wi-Fi Speeds?
Your Wi-Fi speed depends on several factors, such as the age of your computer or other devices, each device’s wireless standards, distance from your access point, the number of devices connected at once, interference from other electrical equipment/devices, interference from your neighbor’s home network, and objects in the way.
Conduct A Speed Test
Speed Test Instructions
Use a wired connection to achieve the most accurate results.*
Limit the amount of applications using an internet connection on your device.
Conﬁrm all connections, including power and Ethernet, are tightly connected.
Your test will show download and upload speed results.
*Speed tests conducted over Wi-Fi are limited by Wi-Fi network type, signal strength and other devices connected to the Wi-Fi network, and usually do not represent your full broadband connection speed. For the most accurate speed test of your Internet connection, please use speedtest.etczone.com on a computer with a wired network connection.