Internet Customers: Service Optimization Tips

Published March 25, 2020

We know internet is a priority right now. While service is dependent on technology, rest assured that ETC has ample internet capacity. We are closely monitoring our networks and making adjustments when necessary to ensure everyone has access to their subscribed bandwidth. We are also prioritizing service calls/installs to support work-from-home needs, keeping in mind the safety of our staff.

Outside of our network, certain sites and applications may be slower right now based on congestion. Our efforts cannot improve that experience. Specific to our network, however, a hardwired ethernet connection between your computer and router (as opposed to wireless) is recommended. We also suggest updating all firmware on your router if you do not use ETC’s Complete Home Wi-Fi.

For more suggestions on optimizing performance, visit https://etczone.com/support/faq/internet-speed-faqs/