• pop3 = mail.etczone.com
• smtp = smtp.etczone.com
• Make sure "My Server Requires Authentication" is CHECKED.

Web Mail Storage Policy
This policy is in affect for web mail only – any mail that is stored on a customer’s computer will not be affected.

Deleted File

• Messages in the Deleted File are automatically deleted after seven days.

Account activity - Dormant

• E-mail account becomes dormant if customer does not sign in for 90 days, or within the first 30 days after activation of the account.
• Once an account becomes dormant all messages, folders, and contacts are deleted, but the account name is still reserved. The mailbox size is reduced but remains open with flagged with a dormant very minimal storage.
• Anyone that sends a message to a dormant mailbox will receive the following message.
• From postmaster@etczone.com
• User mailbox exceeds allowed size: username@etczone.com
• Notifying any of our offices can reactivate the mailbox.
• The e-mail account is flagged as dormant in the accounts database.

Our e-mail system uses Barracuda spam filtering software.

Outlook Users
You can load a tool into your Outlook or Outlook Express program and mark messages as Spam and Not Spam by installing the program, Microsoft Outlook Plugin. Then you will see a green and red envelop on your toolbar in Outlook or Outlook Express. The Green envelope tells the Barracuda that the message is NOT SPAM. The Red Envelope tells the Barracuda the message IS SPAM. Just select the message and click on the correct envelope.

A quarantine message is sent to your inbox each morning. It will display the e-mails caught in the barracuda spam filters.
View a screenshot.

If an important e-mail is caught:

• Click DELIVER and the e-mail will be sent to your inbox.
• Click WHITE LIST and the e-mail will be sent to your inbox, and any future e-mails sent from that same address will no longer be caught in the spam filter.

You can adjust your Spam Filtering preferences to guard against unwanted e-mails. View a screenshot.

Adjust your filter controls:

• You can change the default spam settings. Click the PREFERENCES tab at the top, then click SPAM SETTINGS.
• E-mail that is sent to you is flagged by the system with a number from 0 to 9.
• E-mail flagged between your Tag Score and Quarantine Score will be tagged as [BULK] mail and sent to your inbox.
• E-mail flagged between your Quarantine Score and your Block Score will be tagged as Quarantine, and caught in the filters.
• E-mail flagged at your Block Score and higher will be automatically deleted.