Business Bundle Terms & Conditions
Existing ETC customers with qualifying bundle services must call to activate youpick Bundle to receive youpick Bundle rate. Unlimited LD subscribers who do not bundle with Local Phone service are not eligible for calling features. Additional individual service stipulations may apply.
New Customer Service Installation: FREE
Free installation is currently available on Local Telephone, High Speed Internet Self-Install, and Video. Free installation does not include cellular activation ($35.00 per phone) or Professional Internet installation ($75.00). New service installation also does not include installation for security/lifestyle support systems.
Existing Customer Bundle Upgrade Activation = FREE
Applies to any customer currently subscribing to one or more bundle services who wishes to add one or more ETC service(s) to their current package in order to become eligible for youpick Bundle pricing, or to upgrade current YOUPICK Bundle eligibility. The following services will be activated at no additional charge: Local Phone service, Unlimited Long Distance, High Speed Internet (Self Install Kit), Video, Security Monitoring*. Cellular Activation Fee not included ($35.00). High Speed Internet Installation fees not included (Professional Installation Fee = $75.00) unless a youpick Bundle is selected with Phone, Internet and Video.
Existing Customer Bundle Conversion Activation = $40.00
Fee applies to any customer currently subscribing to at least three bundle services who DOES NOT wish to add one or more ETC services in order to upgrade current youpick Bundle eligibility. Fee includes activation charges for any combination of the following services: Local Phone service, Unlimited Long Distance, High Speed Internet (Self Install Kit), Video, Security Monitoring*. Cellular Activation Fee not included ($35.00). High Speed Internet Installation fees not included (Professional Installation Fee = $75.00) unless a youpick Bundle is selected with Phone, Internet and Video.
Service Reconnect = $20.00 per service
A $20 fee will be assessed for reconnection of the following services: Local Phone, Unlimited Long Distance, Video, Cellular service, High Speed Internet, and Security Monitoring service.
Change of Location = FREE
Change of location on 1 or more services is free. If service must be relocated several times within a 1 year period, account processing charges may be assessed.
Drop Bundle Eligibility = $40.00
One-time fee applies when customer drops one or more services and becomes ineligible for a youpick Bundle, but does not completely drop service with ETC (keeps 1 or 2 services). This fee includes all customer account processing charges.
Change / Downgrade Bundle = $20.00
One-time fee applies when customer drops one or more services, or changes one or more services but remains eligible for a youpick Bundle (keeps 3 or more bundle services). This fee includes all customer account processing charges.
Customers bundling local telephone service may choose up to 5 standard calling features. Contact your local ETC office for more details about calling feature terms, conditions, and availability.
Web Site Hosting
Basic Web Site Hosting package available with business bundles. A 1-year contract is required. Contact your local ETC office for more details about web site hosting features and benefits, as well as other terms and conditions which may apply.
Unlimited Long Distance
Unlimited Long Distance can be used on a maximum of 2 business lines while included with bundle package. Unlimited Long Distance is available as an add-on for each additional line for an additional charge of $20.00 per month, per line. ETC reserves the right to decline ULD offer and / or terminate ULD service. The ETC ULD plan includes domestic direct dialed calls and calls to Canada only. ETC must be selected as local and long distance provider. All charges will appear on the same bill. Customers on toll block are not eligible. Available to business customers in selected areas who have a youpick business bundle. Not all services are available on all lines. ETC retains the right to terminate this plan for a single account or all accounts without prior written notification. ETC unlimited plan will be subject to termination if service abuse occurs. Service abuse is defined as traffic other than voice and/or excessive use based on typical business use. Accounts subject to termination due to abuse will be assessed a one time $15.00 penalty and $0.15 per minute for all calls during stated calling period.
ETC Cellular 300 minute Plan is included in bundle pricing when selected as a bundle service. This plan includes 300 anytime minutes, unlimited night (7pm) & weekend minutes, and unlimited domestic long distance. All additional phones added to customer account will be billed at regular cost. The 300 minute plan may be upgraded for additional cost.